A Couple of days ago, my sister and my two nephews (aged 2 & 3) arrived from Kuwait . My mother was waiting for them at the airport to welcome them.
She decided to buy her grandsons a couple of helium balloons. She goes into the airport gift shop and…
Mother: Can you please help me? I would like a couple of balloons.
A.Hole shopkeeper: (with an attitude) Can’t you see I'm busy?
Mother: The balloons are all tied together. Should I untie them myself?
A.Hole shopkeeper: (with an i-don’t’-give-a-shit tone) Do whatever you want!
I am no tourism expert but I would guess tourism 101 states that ‘exceptional customer service is a MUST at the airport.’
A professional – and a decent – shopkeeper would have the courtesy to say something like:” I will be with you in a minute Ma’am.” But this lowlife SOB, solely gives a negative image about the service quality in the country.
Why should anyone resort to saying: “This is Lebanon. Did you expect any better?”
Moral of the story: Don’t set yourself up for a disappointment. If you plan to visit Lebanon this summer, don’t anticipate high standards of customer service. Or better yet, go somewhere else. Anywhere else is cheaper and a decent customer service is expected.
In case you are wondering, my mother did not buy the balloons because of his attitude.